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Updated 08/7/2020

Coronavirus Guest Information

Our property owners, cleaners and guests’ safety and well-being is our top priority.

Preparing For Your Trip

Existing Bookings Arriving from 4th July – 23rd July

Current Government Guidance allows you to stay in a holiday rental with up two households in a property.  If your booking was made before 14th March 2020 & contains 3 households or more our team can help you to relocate your booking to alternative dates, free of administration charges.  If you prefer to cancel your booking, please let us know and we may be able to organise a refund. Our standard cancellation terms apply for all bookings made after the 14th March 2020 (declaration of the pandemic).

Existing Bookings Arriving from 24th July

No action currently necessary. Our standard cancellation terms apply for all bookings made after the 14th March 2020 (declaration of the pandemic).

New Booking Requests Arriving 4th July – 23rd July

Current Government Guidance allows you to stay in a holiday rental with up two households in a property. We hope this guidance to be extended at the next Government briefing.  Our standard cancellation terms apply for all bookings made after the 14th March 2020 (declaration of the pandemic).

New Booking Requests Arriving 24th July Onwards

Bookings accepted, note our standard cancellation terms apply for all bookings made after the 14th March 2020 (declaration of the pandemic).

We’re in regular conversation with owners and their cleaners to make certain they’re informed of the latest cleaning advice from the NHS guidelines.  All properties receive a thorough clean after each booking.

 

Cancellations

  • I have Coronavirus and need to cancel
  • I’m recovered from Coronavirus and would like to cancel
  • I’m worried about Coronavirus and would like to cancel
  • I’m travelling with a vulnerable group member and would like to cancel
  • I don’t have Coronavirus but need to self isolate so I’d like to cancel
  • I’ve received medical advice not to travel, so I’d like to cancel
  • My flights are cancelled, so I’d like to cancel

Please contact your booking channel directly for details of their current cancellation policy.

Bookings made before 14th March 2020 with an arrival date before 23rd July

If your booking consists of 3 households or more: Our team can help you to relocate your booking to alternative dates, free of administration charges. If your booking was made before the 14th March 2020 and you prefer to cancel, please let us know and we’ll organise a refund.

Bookings made after 14th March 2020

Our standard cancellation terms apply for all bookings made after the 14th March 2020 (declaration of the pandemic).

Cancellation Charges

You may be able to reclaim these cancellation charges under the terms of any travel or cancellation insurance policy you may have. 


Reclaiming Cancellation Charges

I have travel insurance:

If you’re covered under your travel or cancellation insurance, we’re here to help and can supply you with the necessary documentation to make your claim.

 

I purchased Booking Protect at the time of making my booking:

Visit https://bookingprotect.com/process/refunds-process/ to check your eligibility to claim.

 

I don’t have travel insurance for this trip:

If you didn’t purchase travel insurance specifically for your trip, you may still be covered under:

  • your annual travel insurance
  • your partner’s travel insurance
  • travel insurance issued to you as part of your bank account benefits

 

Other

 

This site uses cookies. Updated 08/7/2020 Coronavirus Guest Information Our property owners, cleaners and guests' safety and well-being is our top priority. Preparing For Your Trip I have a booking, can I still go? Existing Bookings Arriving from 4th July - 23rd July Current Government Guidance allows you to stay in a holiday rental with up two households in [...] Read our privacy policy