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Updated 27/11/2020

Book with Confidence

If your property becomes unavailable for any reason or if you’re unable to stay because of UK government public health measures legally preventing you from doing so, our ‘Exceptional Cancellation Terms’ apply and you can choose from any of the following: 

  1. E-voucher to rebook your trip
  2. Transfer to later dates
  3. Full refund

Current qualifying legal restrictions:

 

‘England Lockdown’

If your booking falls within 5th November to 2 December 2020 your booking may be affected by lockdown restrictions. During this time we are able to provide accommodation for any person who:

For a full list of exemptions click here

If the reason for your stay falls outside of this list you unfortunately will not be able to stay and our ‘Exceptional Cancellation Terms’ will apply.

 

Groups of 6 or less: ‘Local Tier Restrictions’

From 2nd December, England will move into a regional tiered system with restrictions on travel placed on each tier. A review of tiers will take place every 2 weeks, the next being 16th December.

If your arrival date falls between 2nd December & 16th December and your stay is not possible due to the restrictions below, please contact us to discuss our ‘Exceptional Cancelation Terms’.  If your arrival is after the 16th December we’re unable to process any cancellations until the new tier list is published.


Tier 1: If you live in a Tier 1 area travelling to Brighton & Hove (Tier 2), we can accept your booking if you are from one household or one household + support bubble

Tier 2 (Brighton & Hove): If you live in a Tier 2 area we can accept your booking if you are from one household or one household + support bubble.

Tier 3: If you live in a Tier 3 area, you must avoid travelling to other parts of the UK. Contact us and we will process your cancellation.

 

Groups of 7 or more: ‘Rule of Six’

Large groups arriving in the next rolling 4 weeks, must be from one household or one household + support bubble.
Currently there’s no end to this Government restriction and so we’re unsure when these limits will be lifted. If your booking falls within the next 4 rolling weeks and you’re legally unable to stay, you are free to cancel under our ‘Exceptional Cancellation Terms’.

Tier 3: If your arrival date falls between 2nd & 16th December and you live in a Tier 3 area, you must avoid travelling to other parts of the UK. Contact us and we will process your cancellation.

 

Christmas Bookings: 23rd – 27 December

For the period of 5 days, 4 nights we can accept the following bookings under the ‘Christmas Bubble‘ restrictions:

 

FAQs

Our ‘Exceptional Cancellation Terms’ apply and we’ll offer any of our 3 cancellation options:

1. E-voucher to rebook your trip

2. Transfer to a later date

3. Full refund

Even if your property is legally available, if you’re legally not permitted to stay or travel our ‘Exceptional Cancellation Terms’ apply and we’ll offer any of our 3 cancellation options.

1. E-voucher to rebook your trip

2. Transfer to a later date

3. Full refund

If your property is legally available and there are no legal restrictions to you staying or travelling, then our standard cancellation terms & conditions apply.

We’re sorry that this is the case and understand this must be very disappointing for your group.

If your property is legally available but you no longer have a need to stay because your event is cancelled, standard cancellation terms apply.

We’ve reduced our balance payment date from 28 days to 21 days.

 

Insurance

If your property is legally available but you no longer wish to stay you still might be covered under your insurance.

I have travel insurance:

If you’re covered under your travel or cancellation insurance, we’re here to help and can supply you with the necessary documentation to make your claim.

I purchased Booking Protect at the time of making my booking:

Visit https://bookingprotect.com/process/refunds-process/ to check your eligibility to claim.

I don’t have travel insurance for this trip:

If you didn’t purchase travel insurance specifically for your trip, you may still be covered under:

  • your annual travel insurance
  • your partner’s travel insurance
  • travel insurance issued to you as part of your bank account benefits

 

Cancellation Terms

Please contact your booking channel directly for details of their current cancellation policy.

Standard Cancellation Terms

If your property is legally available but you no longer wish to travel, the following cancellation charges apply:

You may be able to reclaim these cancellation charges under the terms of any travel or cancellation insurance policy you may have.

Reclaiming Cancellation Charges

I have travel insurance:

If you’re covered under your travel or cancellation insurance, we’re here to help and can supply you with the necessary documentation to make your claim.

I purchased Booking Protect at the time of making my booking:

Visit https://bookingprotect.com/process/refunds-process/ to check your eligibility to claim.

I don’t have travel insurance for this trip:

If you didn’t purchase travel insurance specifically for your trip, you may still be covered under:

  • your annual travel insurance
  • your partner’s travel insurance
  • travel insurance issued to you as part of your bank account benefits


Exceptional Cancellation Terms

If your accommodation becomes unavailable for any reason or if you’re unable to stay because of UK government public health measures legally preventing you from doing so, you can choose from any of our 3 cancellation options:

  1. E-voucher to rebook your trip
  2. Transfer to a later dates
  3. Full refund


Safety

Stay with Confidence

To help keep your stay as safe as possible we’ve put into place a number of measures to ensure our property owners and their property managers/housekeepers provide as safe a space as possible.

  • Covid-19 cleaning training
  • Covid 19 property risk assessment
  • Covid 19 cleaning check list* (displayed on the back of the front door) see check list here
  • Linen washed at 60 degrees
  • Guest hygiene products: handwash, cleaning products & dishwasher tablets*

In the unlikely event that you fall ill during your stay, please follow this guidance.

 

 

 

This site uses cookies. Updated 27/11/2020 Book with Confidence If your property becomes unavailable for any reason or if you’re unable to stay because of UK government public health measures legally preventing you from doing so, our 'Exceptional Cancellation Terms' apply and you can choose from any of the following:  E-voucher to rebook your trip Transfer to later dates [...] Read our privacy policy