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Updated 24/02/2021

Accepted Bookings

We can now accept the following bookings:

If you already have a booking with us and your booking does not meet the appropriate criteria please contact us to discuss amending your dates, voucher or full refund. 

Book with Confidence


If your property becomes unavailable for any reason or if you’re unable to stay because of UK government public health measures legally preventing you from doing so, our ‘Exceptional Cancellation Terms’ apply and you can choose from any of the following: 

  1. E-voucher to rebook your trip
  2. Transfer to later dates
  3. Full refund

FAQs

Our ‘Exceptional Cancellation Terms’ apply and we’ll offer any of our 3 cancellation options:

1. E-voucher to rebook your trip

2. Transfer to a later date

3. Full refund

Even if your property is legally available, if you’re legally not permitted to stay or travel our ‘Exceptional Cancellation Terms’ apply and we’ll offer any of our 3 cancellation options.

1. E-voucher to rebook your trip

2. Transfer to a later date

3. Full refund

If your property is legally available and there are no legal restrictions to you staying or travelling, then our standard cancellation terms & conditions apply.

We’re sorry that this is the case and understand this must be very disappointing for your group.

If your property is legally available but you no longer have a need to stay because your event is cancelled, standard cancellation terms apply.

Properties sleeping 1- 7 = 30 days
Properties sleeping 8+ = 90 days

Insurance

If your property is legally available but you no longer wish to stay you still might be covered under your insurance.

I have travel insurance:

If you’re covered under your travel or cancellation insurance, we’re here to help and can supply you with the necessary documentation to make your claim.

I purchased Booking Protect at the time of making my booking:

Visit https://bookingprotect.com/process/refunds-process/ to check your eligibility to claim.

I don’t have travel insurance for this trip:

If you didn’t purchase travel insurance specifically for your trip, you may still be covered under:

  • your annual travel insurance
  • your partner’s travel insurance
  • travel insurance issued to you as part of your bank account benefits

Cancellation Terms

Please contact your booking channel directly for details of their current cancellation policy.

Standard Cancellation Terms

If your property is legally available but you no longer wish to travel, the following cancellation charges apply:

Properties sleeping 1 -7

Cancellation notice:
1-13 days – 0% refund
14-29 days – 50% refund
30 days+ – 100% refund LESS £50+VAT admin fee

Properties sleeping 8+

Cancellation notice:
1-59 days – 0% refund
60-89 days – 50% refund
90 days+ 100% refund LESS £90+VAT admin fee

You may be able to reclaim these cancellation charges under the terms of any travel or cancellation insurance policy you may have.

Reclaiming Cancellation Charges

I have travel insurance:

If you’re covered under your travel or cancellation insurance, we’re here to help and can supply you with the necessary documentation to make your claim.

I purchased Booking Protect at the time of making my booking:

Visit https://bookingprotect.com/process/refunds-process/ to check your eligibility to claim.

I don’t have travel insurance for this trip:

If you didn’t purchase travel insurance specifically for your trip, you may still be covered under:

  • your annual travel insurance
  • your partner’s travel insurance
  • travel insurance issued to you as part of your bank account benefits


Exceptional Cancellation Terms

If your accommodation becomes unavailable for any reason or if you’re unable to stay because of UK government public health measures legally preventing you from doing so, you can choose from any of our 3 cancellation options:

  1. E-voucher to rebook your trip
  2. Transfer to a later dates
  3. Full refund


Safety

Stay with Confidence

To help keep your stay as safe as possible we’ve put into place a number of measures to ensure our property owners and their property managers/housekeepers provide as safe a space as possible.

  • Covid-19 cleaning training
  • Covid 19 property risk assessment
  • Covid 19 cleaning check list* (displayed on the back of the front door) see check list here
  • Linen washed at 60 degrees
  • Guest hygiene products: handwash, cleaning products & dishwasher tablets*

In the unlikely event that you fall ill during your stay, please follow this guidance.

This site uses cookies. Updated 24/02/2021 Accepted Bookings We can now accept the following bookings: Step 3: 17th May - 20th June 2021 Maximum of 6 people from up to 6 households OR Any group size if from 2 different households Step 4: 21st June Onwards No restrictions If you already have a booking with us and your booking [...] Read our privacy policy