Updated 27/11/2020
Book with Confidence
If your property becomes unavailable for any reason or if you’re unable to stay because of UK government public health measures legally preventing you from doing so, our ‘Exceptional Cancellation Terms’ apply and you can choose from any of the following:
- E-voucher to rebook your trip
- Transfer to later dates
- Full refund
Current qualifying legal restrictions:
‘England Lockdown’
If your booking falls within 5th November to 2 December 2020 your booking may be affected by lockdown restrictions. During this time we are able to provide accommodation for any person who:
- needs accommodation for the purposes of their work
- is unable to return to their main residence
- needs accommodation while moving home
- needs to attend a funeral
- is self isolating
- is already staying in the property
- is visiting from abroad on holiday or for work
For a full list of exemptions click here
If the reason for your stay falls outside of this list you unfortunately will not be able to stay and our ‘Exceptional Cancellation Terms’ will apply.
Groups of 6 or less: ‘Local Tier Restrictions’
From 2nd December, England will move into a regional tiered system with restrictions on travel placed on each tier. A review of tiers will take place every 2 weeks, the next being 16th December.
If your arrival date falls between 2nd December & 16th December and your stay is not possible due to the restrictions below, please contact us to discuss our ‘Exceptional Cancelation Terms’. If your arrival is after the 16th December we’re unable to process any cancellations until the new tier list is published.
Tier 1: If you live in a Tier 1 area travelling to Brighton & Hove (Tier 2), we can accept your booking if you are from one household or one household + support bubble
Tier 2 (Brighton & Hove): If you live in a Tier 2 area we can accept your booking if you are from one household or one household + support bubble.
Tier 3: If you live in a Tier 3 area, you must avoid travelling to other parts of the UK. Contact us and we will process your cancellation.
Groups of 7 or more: ‘Rule of Six’
Large groups arriving in the next rolling 4 weeks, must be from one household or one household + support bubble.
Currently there’s no end to this Government restriction and so we’re unsure when these limits will be lifted. If your booking falls within the next 4 rolling weeks and you’re legally unable to stay, you are free to cancel under our ‘Exceptional Cancellation Terms’.
Tier 3: If your arrival date falls between 2nd & 16th December and you live in a Tier 3 area, you must avoid travelling to other parts of the UK. Contact us and we will process your cancellation.
Christmas Bookings: 23rd – 27 December
For the period of 5 days, 4 nights we can accept the following bookings under the ‘Christmas Bubble‘ restrictions:
- Unlimited group size
- Group must consist of maximum 3 households (Christmas Bubble)
- Guests can travel from any Tiers
- Anyone travelling to or from Northern Ireland may travel on the 22 and 28 December.
FAQs
What happens if my property becomes unavailable for any reason or due to local lockdown restrictions?
Our ‘Exceptional Cancellation Terms’ apply and we’ll offer any of our 3 cancellation options:
1. E-voucher to rebook your trip
2. Transfer to a later date
3. Full refund
What happens if my property is legally available but I’m unable to travel or stay due to legal restrictions? E.g. rule of 6, local lockdown etc?
Even if your property is legally available, if you’re legally not permitted to stay or travel our ‘Exceptional Cancellation Terms’ apply and we’ll offer any of our 3 cancellation options.
1. E-voucher to rebook your trip
2. Transfer to a later date
3. Full refund
What happens if my property is legally available but Government recommendations/ guidance (as opposed to legal restrictions) means I no longer wish to travel?
If your property is legally available and there are no legal restrictions to you staying or travelling, then our standard cancellation terms & conditions apply.
My meeting / conference / wedding / party / sports event / hen party / festival / music concert or other event has been cancelled so I no longer wish to stay, what can I do
We’re sorry that this is the case and understand this must be very disappointing for your group.
If your property is legally available but you no longer have a need to stay because your event is cancelled, standard cancellation terms apply.
When is my balance due?
We’ve reduced our balance payment date from 28 days to 21 days.
Insurance
If my property is legally available but I’d like to cancel can I claim my cancellation fees from my insurance?
If your property is legally available but you no longer wish to stay you still might be covered under your insurance.
I have travel insurance:
If you’re covered under your travel or cancellation insurance, we’re here to help and can supply you with the necessary documentation to make your claim.
I purchased Booking Protect at the time of making my booking:
Visit https://bookingprotect.com/process/refunds-process/ to check your eligibility to claim.
I don’t have travel insurance for this trip:
If you didn’t purchase travel insurance specifically for your trip, you may still be covered under:
- your annual travel insurance
- your partner’s travel insurance
- travel insurance issued to you as part of your bank account benefits
Cancellation Terms
Booking made via online channels e.g. Airbnb, Tripadvisor, Homeaway etc
Please contact your booking channel directly for details of their current cancellation policy.
Bookings made direct with Holiday Home Owners or via our websites www.brightonholidaylets.com or www.brighonhenweekend.com or www.sussexholidaylets.com
Standard Cancellation Terms
If your property is legally available but you no longer wish to travel, the following cancellation charges apply:
You may be able to reclaim these cancellation charges under the terms of any travel or cancellation insurance policy you may have.
Reclaiming Cancellation Charges
I have travel insurance:
If you’re covered under your travel or cancellation insurance, we’re here to help and can supply you with the necessary documentation to make your claim.
I purchased Booking Protect at the time of making my booking:
Visit https://bookingprotect.com/process/refunds-process/ to check your eligibility to claim.
I don’t have travel insurance for this trip:
If you didn’t purchase travel insurance specifically for your trip, you may still be covered under:
- your annual travel insurance
- your partner’s travel insurance
- travel insurance issued to you as part of your bank account benefits
Exceptional Cancellation Terms
If your accommodation becomes unavailable for any reason or if you’re unable to stay because of UK government public health measures legally preventing you from doing so, you can choose from any of our 3 cancellation options:
- E-voucher to rebook your trip
- Transfer to a later dates
- Full refund
Safety
What are you doing in your properties to reduce risk?
Stay with Confidence
To help keep your stay as safe as possible we’ve put into place a number of measures to ensure our property owners and their property managers/housekeepers provide as safe a space as possible.
- Covid-19 cleaning training
- Covid 19 property risk assessment
- Covid 19 cleaning check list* (displayed on the back of the front door) see check list here
- Linen washed at 60 degrees
- Guest hygiene products: handwash, cleaning products & dishwasher tablets*
What happens if I fall ill at a property?
In the unlikely event that you fall ill during your stay, please follow this guidance.
