Our ‘Exceptional Cancellation Terms’ apply and we’ll offer any of our 3 cancellation options:

1. E-voucher to rebook your trip

2. Transfer to a later date

3. Full refund

Even if your property is legally available, if you’re legally not permitted to stay or travel our ‘Exceptional Cancellation Terms’ apply and we’ll offer any of our 3 cancellation options.

1. E-voucher to rebook your trip

2. Transfer to a later date

3. Full refund

If your property is legally available and there are no legal restrictions to you staying or travelling, then our standard cancellation terms & conditions apply.

We’re sorry that this is the case and understand this must be very disappointing for your group.

If your property is legally available but you no longer have a need to stay because your event is cancelled, standard cancellation terms apply.

Properties sleeping 1- 7 = 30 days
Properties sleeping 8+ = 90 days

If your property is legally available but you no longer wish to stay you still might be covered under your insurance.

I have travel insurance:

If you’re covered under your travel or cancellation insurance, we’re here to help and can supply you with the necessary documentation to make your claim.

I purchased Booking Protect at the time of making my booking:

Visit https://bookingprotect.com/process/refunds-process/ to check your eligibility to claim.

I don’t have travel insurance for this trip:

If you didn’t purchase travel insurance specifically for your trip, you may still be covered under:

• your annual travel insurance
• your partner’s travel insurance
• travel insurance issued to you as part of your bank account benefits

Please contact your booking channel directly for details of their current cancellation policy.

Standard Cancellation Terms

If your property is legally available but you no longer wish to travel, the following cancellation charges apply:

Properties sleeping 1 -7

Cancellation notice:
1-13 days – 0% refund
14-29 days – 50% refund
30 days+ – 100% refund LESS £50+VAT admin fee

Properties sleeping 8+

Cancellation notice:
1-59 days – 0% refund
60-89 days – 50% refund
90 days+ 100% refund LESS £90+VAT admin fee

You may be able to reclaim these cancellation charges under the terms of any travel or cancellation insurance policy you may have.

Reclaiming Cancellation Charges

I have travel insurance:

If you’re covered under your travel or cancellation insurance, we’re here to help and can supply you with the necessary documentation to make your claim.

I purchased Booking Protect at the time of making my booking:

Visit https://bookingprotect.com/process/refunds-process/ to check your eligibility to claim.

I don’t have travel insurance for this trip:

If you didn’t purchase travel insurance specifically for your trip, you may still be covered under:

• your annual travel insurance
• your partner’s travel insurance
• travel insurance issued to you as part of your bank account benefits

Exceptional Cancellation Terms

If your accommodation becomes unavailable for any reason or if you’re unable to stay because of UK government public health measures legally preventing you from doing so, you can choose from any of our 3 cancellation options:

1. E-voucher to rebook your trip
2. Transfer to a later dates
3. Full refund

Stay with Confidence

To help keep your stay as safe as possible we’ve put into place a number of measures to ensure our property owners and their property managers/housekeepers provide as safe a space as possible.

• Covid-19 cleaning training
• Covid 19 property risk assessment
• Covid 19 cleaning check list* (displayed on the back of the front door) see check list here
• Linen washed at 60 degrees
• Guest hygiene products: handwash, cleaning products & dishwasher tablets*

In the unlikely event that you fall ill during your stay, please follow this guidance.