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Updated 31/3/2020

Coronavirus Guest Information

Our property owners, cleaners and guests safety and well-being is our top priority.

On the 23rd March the Government issued new measures to be enforced for 3 weeks:  ‘Staying at home and away from others

Key to the guidance is that people must stay at home except for very limited purposes.

Preparing For Your Trip

Existing Bookings Arriving 23rd March – 13th April

Following the Government’s ‘Staying at home and away from others‘ Guidance you should not travel for at least 3 weeks.  If your booking falls within the 3 weeks of Government measures our team can help you to relocate your booking to alternative dates, free of administration charges (See ‘Can I move my booking FAQ’).  If you prefer to cancel your booking, please check with your travel insurance provider to see if you are covered.   If you are, then we can provide any necessary documentation to you to support your insurance claim. (see cancellation FAQ).

Following Govt Guidance for Accommodation Providers, only guests with extenuating circumstances may be able to stay during this time.

1. Key Workers & vulnerable groups

2. Guests not able to return to their primary residence

ACTION: Guests must reschedule their dates or cancel trip and claim on travel insurance.

Existing Bookings Arriving 14th April to 31st May

If your booking falls outside of the extenuating circumstances below, we strongly recommend that you place  a request with the homeowner to reschedule your dates.  We’ll do our very best to work with the property owner to facilitate a date change.  This may not be possible for all owners to agree to and the decision is entirely at the discretion of the homeowner.

Extenuating circumstances:

1. Key Workers & vulnerable groups

2. Guests not able to return to their primary residence

If the Government extends their 3 weeks of stay at home measures:  Our team can help you to relocate your booking to alternative dates, free of administration charges (See ‘Can I move my booking FAQ’).  If you prefer to cancel your booking, please check with your travel insurance provider to see if you are covered.   If you are, then we can provide any necessary documentation to you to support your insurance claim. (see cancellation FAQ).

ACTION: Strong recommendation that guests of non essential trips place a request with the homeowner to reschedule dates.

Existing Bookings Arriving After 1st June

No recommendation or action.

New Booking Requests Arriving 23rd March – 13th April

We will not be accepting any new bookings with arrivals during the Governments 3 week measures with the exception of guests with extenuating circumstances.

Following Govt Guidance for Accommodation Providers, only guests with extenuating circumstances may be able to stay during this time.

1. Key Workers & vulnerable groups

2. Guests not able to return to their primary residence

We’re working hard with our property owners & their cleaners to ensure that those who need to stay in a property can do so as safely as possible.

New Booking Requests Arriving 14th April to 31st May

Only guests with extenuating circumstances may be able to book during this time.

1. Key Workers & vulnerable groups

2. Guests not able to return to their primary residence

If your trip is essential or has extenuating circumstances please strictly follow the government’s guidelines on social distancing and on how to protect yourself and others.

New Booking Requests Arriving 1st June Onward

Our properties are available for all essential and non essential travel

We’re in regular conversation with owners and their cleaners to make certain they’re informed of the latest cleaning advice from the NHS guidelines.  All properties receive a thorough clean after each booking.

Where possible, our properties are left vacant for 72 hours following the previous check out.  Please contact us directly if you would like us to double check the calendar to check if this has been possible for your property.

To make your trip as smooth as possible you may wish to bring your groceries & supplies with you.   Bring extra toilet rolls as these may not be readily available in the local shops.

 

Cancellations

  • I have Coronavirus and need to cancel
  • I’m recovered from Coronavirus and would like to cancel
  • I’m worried about Coronavirus and would like to cancel
  • I’m travelling with a vulnerable group member and would like to cancel
  • I don’t have Coronavirus but need to self isolate so I’d like to cancel
  • I’ve received medical advice not to travel, so I’d like to cancel
  • My flights are cancelled, so I’d like to cancel

Please contact your booking channel directly for details of their current cancellation policy.

If your prefer to cancel and not reschedule your dates the following will apply:

Cancellation Charges

You may be able to reclaim these cancellation charges under the terms of any travel or cancellation insurance policy you may have. 


Reclaiming Cancellation Charges

I have travel insurance:

If you’re covered under your travel or cancellation insurance, we’re here to help and can supply you with the necessary documentation to make your claim.

 

I purchased Booking Protect at the time of making my booking:

Visit https://bookingprotect.com/process/refunds-process/ to check your eligibility to claim.

 

I don’t have travel insurance for this trip:

If you didn’t purchase travel insurance specifically for your trip, you may still be covered under:

  • your annual travel insurance
  • your partner’s travel insurance
  • travel insurance issued to you as part of your bank account benefits

Existing Bookings arriving 23rd March – 13th April

Following the Government’s ‘Staying at home and away from others‘ Guidance you should not travel for at least 3 weeks.  If your booking falls within the 3 weeks of Government measures our team can help you to relocate your booking to alternative dates, free of administration charges.  If you prefer to cancel your booking, please check with your travel insurance provider to see if you are covered.   If you are, then we can provide any necessary documentation to you to support your insurance claim.

Following Govt Guidance for Accommodation Providers, only guests with extenuating circumstances may be able to stay during this time.

1. Key workers & vulnerable groups

2. Guests not able to return to their primary residence

ACTION: Guests must reschedule their dates or cancel trip and claim on travel insurance.

Existing Bookings arriving after 14th April to 31st May

If your booking falls outside of the extenuating circumstances below, we strongly recommend that you place a request with the homeowner to reschedule your dates.  We will do our very best to work with the property owner to facilitate a date change.  This may not be possible for all owners to agree to and the decision is entirely at the discretion of the homeowner.  Where this is not possible please make a claim under your travel insurance.

Extenuating circumstances:

1. Key Workers & vulnerable groups

2. Guests not able to return to their primary residence

If the Government extends their 3 weeks of stay at home measures, bookings that do not fall within the extenuating circumstance will be required to cancel or where possible relocate dates.

ACTION: Strong recommendation that guests of non essential trips place a request with the homeowner to reschedule dates.

 

Other

 

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