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Updated 06/8/2020

Coronavirus Guest Information

We’re excited to finally be able to open our properties to eager guests from the 4th July following the Government’s latest easing of restrictions.

New Bookings

General

Yes, following the government’s easing of restrictions we’re thrilled to be welcoming back guests from the 4th July.

We review our policies regularly. We take into account industry standards and best practice along with Government advice and legislation as it is issued, every 3 weeks.

Certain goods and services in the hospitality and tourism sector have seen a reduction in the VAT rate from the 8th July.

As our properties are individually owned by private individuals, each property falls below the VAT threshold and so property owners are not VAT registered.  Therefore no VAT is charged on the rents of our properties.

My Own Situation

If your property becomes unavailable and is closed as a result of Government legislative measures or another national or local lockdown you can choose to relocate your dates or have a full refund or credit note.

If your property is available and open for use but you don’t wish to travel due to government advice or guidance that you feel affects your specific situation or party, we’ll do our best to relocate your dates to a more suitable time or offer you a voucher for your property. As Government guidance and advice is changing so rapidly, qualifying bookings for date relocation/voucher must have an arrival date within the next 3 weeks. If you wish to cancel and not transfer your dates or receive a voucher, standard cancellation terms apply.

Government guidance and advice is under constant review and subject to rapid change.  Before deciding whether to travel, guests should ensure that they are aware of the relevant guidance that is applicable to them and their party.

If your property is available and open for use but you’re unable to travel due to new government advice or guidance that you feel affects your specific situation or party, we’ll do our best to relocate your dates to a more suitable time or offer you a voucher for your property.  As Government guidance and advice is changing so rapidly, qualifying bookings for date relocation/voucher must have an arrival date within the next 3 weeks.  If you wish to cancel and not transfer your dates or receive a voucher, standard cancellation terms apply.

 

Existing Bookings

General

If your property is unavailable and is closed as a result of Government legislative measures or another national or local lockdown you can choose to relocate your dates or have a full refund or credit note.

If your property is available and open but you do not wish to travel due to Government advice or guidance specific to your group or situation, please see our section below “my own situation”.

We review our policies regularly.  We take into account industry standards and best practice along with Government advice and legislation as it is issued, every 3 weeks.

My Own Situation

If your property becomes unavailable and is closed as a result of Government legislative measures or another national or local lockdown you can choose to relocate your dates or have a full refund or credit note.

If your property is available and open for use but you don’t wish to travel due to government advice or guidance that you feel affects your specific situation or party, we’ll do our best to relocate your dates to a more suitable time or offer you a voucher for your property.  As Government guidance and advice is changing so rapidly, qualifying bookings for date relocation/voucher must have an arrival date within the next 3 weeks.  If you wish to cancel and not transfer your dates or receive a voucher, standard cancellation terms apply.

Government guidance and advice is under constant review and subject to rapid change.  Before deciding whether to travel, guests should ensure that they are aware of the relevant guidance that is applicable to them and their party.

If your property is available and open for use but you’re unable to travel due to new government advice or guidance that you feel affects your specific situation or party, we’ll do our best to relocate your dates to a more suitable time or offer you a voucher for your property.  As Government guidance and advice is changing so rapidly, qualifying bookings for date relocation/voucher must have an arrival date within the next 3 weeks.  If you wish to cancel and not transfer your dates or receive a voucher, standard cancellation terms apply.

We’re sorry that this is the case and understand this must be very disappointing for your group.

If your property is closed as a result of Government legislative measures or another national or local lockdown you can choose to relocate your dates or have a full refund or credit note.

If your property is open for use but you no longer have a need to stay because your event is cancelled, standard cancellation terms apply (see below).

Insurance

If your property is available and open but you no longer wish to stay you still might be covered under your insurance.

I have travel insurance:

If you’re covered under your travel or cancellation insurance, we’re here to help and can supply you with the necessary documentation to make your claim.

I purchased Booking Protect at the time of making my booking:

Visit https://bookingprotect.com/process/refunds-process/ to check your eligibility to claim.

I don’t have travel insurance for this trip:

If you didn’t purchase travel insurance specifically for your trip, you may still be covered under:

  • your annual travel insurance
  • your partner’s travel insurance
  • travel insurance issued to you as part of your bank account benefits

Balance Payments

As Government guidance and advice is changing so rapidly and to temporarily allow our guests arriving in the next month more flexibility with payments, we’ve reduced our balance payment date from 28 days to 14 days.

 

Cancellation Terms

Please contact your booking channel directly for details of their current cancellation policy.

If your property becomes unavailable and is closed as a result of Government legislative measures or another national or local lockdown you can choose to relocate your dates or have a full refund or credit note.

If your property is available and open for use but you don’t wish to travel due to government advice or guidance that you feel affects your specific situation or party, we’ll do our best to relocate your dates to a more suitable time or offer you a voucher for your property. As Government guidance and advice is changing so rapidly, qualifying bookings for date relocation/voucher must have an arrival date within the next 3 weeks.

If you don’t qualify for date relocation/vouchers but wish to cancel, our standard cancellation terms apply

Cancellation Charges

You may be able to reclaim these cancellation charges under the terms of any travel or cancellation insurance policy you may have. 

Reclaiming Cancellation Charges

I have travel insurance:

If you’re covered under your travel or cancellation insurance, we’re here to help and can supply you with the necessary documentation to make your claim.

I purchased Booking Protect at the time of making my booking:

Visit https://bookingprotect.com/process/refunds-process/ to check your eligibility to claim.

I don’t have travel insurance for this trip:

If you didn’t purchase travel insurance specifically for your trip, you may still be covered under:

  • your annual travel insurance
  • your partner’s travel insurance
  • travel insurance issued to you as part of your bank account benefits

 

Safety

Stay with Confidence

To help keep your stay as safe as possible we’ve put into place a number of measures to ensure our property owners and their property managers/housekeepers provide as safe a space as possible.

  • Covid-19 cleaning training
  • Covid 19 property risk assessment
  • Covid 19 cleaning check list* (displayed on the back of the front door) see check list here
  • Linen washed at 60 degrees
  • Guest hygiene products: handwash, cleaning products & dishwasher tablets*

In the unlikely event that you fall ill during your stay, please follow this guidance.

 

 

 

This site uses cookies. Updated 06/8/2020 Coronavirus Guest Information We're excited to finally be able to open our properties to eager guests from the 4th July following the Government's latest easing of restrictions. New Bookings General Can I make a booking with you? Yes, following the government’s easing of restrictions we’re thrilled to be welcoming back guests from the [...] Read our privacy policy