Updated 24/02/2021
Accepted Bookings
We can now accept the following bookings:
- Step 1: up to and including 11 April 2021
You (and your support bubble) are only permitted to travel and stay overnight if your reason for travel falls within these legally permitted exceptions:- for work or voluntary services
- to attend education or training
- to visit your support bubble
- unable to return to your main residence
- using guest accommodation as your main residence
- are self isolating
- need accommodation while moving house
- visit a person who is dying
- to care for a vulnerable person or seek respite from doing so
- to attend a medical appointment or treatment
- attending a funeral
Full List detailed under ‘Accommodation’ section
Holiday / leisure travel is not currently permitted.
- Step 2: 12th April – 16th May 2021
Any group size permitted if from one single household + support bubble.
- Step 3: 17th May – 20th June 2021
Maximum of 6 people from up to 6 households
OR
Any group size if from 2 different households
- Step 4: 21st June Onwards
No restrictions
If you already have a booking with us and your booking does not meet the appropriate criteria please contact us to discuss amending your dates, voucher or full refund.
Book with Confidence
If your property becomes unavailable for any reason or if you’re unable to stay because of UK government public health measures legally preventing you from doing so, our ‘Exceptional Cancellation Terms’ apply and you can choose from any of the following:
- E-voucher to rebook your trip
- Transfer to later dates
- Full refund
FAQs
What happens if my property becomes unavailable for any reason or due to local lockdown restrictions?
Our ‘Exceptional Cancellation Terms’ apply and we’ll offer any of our 3 cancellation options:
1. E-voucher to rebook your trip
2. Transfer to a later date
3. Full refund
What happens if my property is legally available but I’m unable to travel or stay due to legal restrictions? E.g. rule of 6, local lockdown etc?
Even if your property is legally available, if you’re legally not permitted to stay or travel our ‘Exceptional Cancellation Terms’ apply and we’ll offer any of our 3 cancellation options.
1. E-voucher to rebook your trip
2. Transfer to a later date
3. Full refund
What happens if my property is legally available but Government recommendations/ guidance (as opposed to legal restrictions) means I no longer wish to travel?
If your property is legally available and there are no legal restrictions to you staying or travelling, then our standard cancellation terms & conditions apply.
My meeting / conference / wedding / party / sports event / hen party / festival / music concert or other event has been cancelled so I no longer wish to stay, what can I do
We’re sorry that this is the case and understand this must be very disappointing for your group.
If your property is legally available but you no longer have a need to stay because your event is cancelled, standard cancellation terms apply.
When is my balance due?
Properties sleeping 1- 7 = 30 days
Properties sleeping 8+ = 90 days
Insurance
If my property is legally available but I’d like to cancel can I claim my cancellation fees from my insurance?
If your property is legally available but you no longer wish to stay you still might be covered under your insurance.
I have travel insurance:
If you’re covered under your travel or cancellation insurance, we’re here to help and can supply you with the necessary documentation to make your claim.
I purchased Booking Protect at the time of making my booking:
Visit https://bookingprotect.com/process/refunds-process/ to check your eligibility to claim.
I don’t have travel insurance for this trip:
If you didn’t purchase travel insurance specifically for your trip, you may still be covered under:
- your annual travel insurance
- your partner’s travel insurance
- travel insurance issued to you as part of your bank account benefits
Cancellation Terms
Booking made via online channels e.g. Airbnb, Tripadvisor, Homeaway etc
Please contact your booking channel directly for details of their current cancellation policy.
Bookings made direct with Holiday Home Owners or via our websites www.brightonholidaylets.com or www.brighonhenweekend.com or www.sussexholidaylets.com
Standard Cancellation Terms
If your property is legally available but you no longer wish to travel, the following cancellation charges apply:
Properties sleeping 1 -7
Cancellation notice:
1-13 days – 0% refund
14-29 days – 50% refund
30 days+ – 100% refund LESS £50+VAT admin fee
Properties sleeping 8+
Cancellation notice:
1-59 days – 0% refund
60-89 days – 50% refund
90 days+ 100% refund LESS £90+VAT admin fee
You may be able to reclaim these cancellation charges under the terms of any travel or cancellation insurance policy you may have.
Reclaiming Cancellation Charges
I have travel insurance:
If you’re covered under your travel or cancellation insurance, we’re here to help and can supply you with the necessary documentation to make your claim.
I purchased Booking Protect at the time of making my booking:
Visit https://bookingprotect.com/process/refunds-process/ to check your eligibility to claim.
I don’t have travel insurance for this trip:
If you didn’t purchase travel insurance specifically for your trip, you may still be covered under:
- your annual travel insurance
- your partner’s travel insurance
- travel insurance issued to you as part of your bank account benefits
Exceptional Cancellation Terms
If your accommodation becomes unavailable for any reason or if you’re unable to stay because of UK government public health measures legally preventing you from doing so, you can choose from any of our 3 cancellation options:
- E-voucher to rebook your trip
- Transfer to a later dates
- Full refund
Safety
What are you doing in your properties to reduce risk?
Stay with Confidence
To help keep your stay as safe as possible we’ve put into place a number of measures to ensure our property owners and their property managers/housekeepers provide as safe a space as possible.
- Covid-19 cleaning training
- Covid 19 property risk assessment
- Covid 19 cleaning check list* (displayed on the back of the front door) see check list here
- Linen washed at 60 degrees
- Guest hygiene products: handwash, cleaning products & dishwasher tablets*
What happens if I fall ill at a property?
In the unlikely event that you fall ill during your stay, please follow this guidance.
