Updated 08/7/2020
Coronavirus Guest Information
Our property owners, cleaners and guests’ safety and well-being is our top priority.
Preparing For Your Trip
I have a booking, can I still go?
Existing Bookings Arriving from 4th July – 23rd July
Current Government Guidance allows you to stay in a holiday rental with up two households in a property. If your booking was made before 14th March 2020 & contains 3 households or more our team can help you to relocate your booking to alternative dates, free of administration charges. If you prefer to cancel your booking, please let us know and we may be able to organise a refund. Our standard cancellation terms apply for all bookings made after the 14th March 2020 (declaration of the pandemic).
Existing Bookings Arriving from 24th July
No action currently necessary. Our standard cancellation terms apply for all bookings made after the 14th March 2020 (declaration of the pandemic).
Can I still make a booking?
New Booking Requests Arriving 4th July – 23rd July
Current Government Guidance allows you to stay in a holiday rental with up two households in a property. We hope this guidance to be extended at the next Government briefing. Our standard cancellation terms apply for all bookings made after the 14th March 2020 (declaration of the pandemic).
New Booking Requests Arriving 24th July Onwards
Bookings accepted, note our standard cancellation terms apply for all bookings made after the 14th March 2020 (declaration of the pandemic).
What are you doing in your properties to reduce risk?
We’re in regular conversation with owners and their cleaners to make certain they’re informed of the latest cleaning advice from the NHS guidelines. All properties receive a thorough clean after each booking.
Cancellations
Cancellation Examples
- I have Coronavirus and need to cancel
- I’m recovered from Coronavirus and would like to cancel
- I’m worried about Coronavirus and would like to cancel
- I’m travelling with a vulnerable group member and would like to cancel
- I don’t have Coronavirus but need to self isolate so I’d like to cancel
- I’ve received medical advice not to travel, so I’d like to cancel
- My flights are cancelled, so I’d like to cancel
Booking made via online channels e.g. Airbnb, Tripadvisor, Homeaway etc
Please contact your booking channel directly for details of their current cancellation policy.
Bookings made direct with Holiday Home Owners or via our website www.brightonholidaylets.com
Bookings made before 14th March 2020 with an arrival date before 23rd July
If your booking consists of 3 households or more: Our team can help you to relocate your booking to alternative dates, free of administration charges. If your booking was made before the 14th March 2020 and you prefer to cancel, please let us know and we’ll organise a refund.
Bookings made after 14th March 2020
Our standard cancellation terms apply for all bookings made after the 14th March 2020 (declaration of the pandemic).
Cancellation Charges
You may be able to reclaim these cancellation charges under the terms of any travel or cancellation insurance policy you may have.
Reclaiming Cancellation Charges
I have travel insurance:
If you’re covered under your travel or cancellation insurance, we’re here to help and can supply you with the necessary documentation to make your claim.
I purchased Booking Protect at the time of making my booking:
Visit https://bookingprotect.com/process/refunds-process/ to check your eligibility to claim.
I don’t have travel insurance for this trip:
If you didn’t purchase travel insurance specifically for your trip, you may still be covered under:
- your annual travel insurance
- your partner’s travel insurance
- travel insurance issued to you as part of your bank account benefits
Other
Resources
We’re providing a list of resources for your convenience – please check with your relevant local authority if it’s not featured below. Please also regularly check the advisories relevant to you for updates.
- World Health Organization (WHO):
Coronavirus information
- Australia:
Travel advisories
Coronavirus information
- People’s Republic of China:
National Health Commission
Chinese Center for Disease Control and Prevention
- Germany:
Travel advisories
Coronavirus information
- New Zealand:
Travel advisories
Coronavirus information
- Singapore:
Travel advisories
Coronavirus information
- Thailand:
Travel advisories
Coronavirus information
- United Kingdom:
Travel advisories
Coronavirus information
- United States:
Travel advisories
Coronavirus information
