Updated 16/09/2021
Book with Confidence
If your property becomes unavailable for any reason or if you’re unable to stay because of UK government public health measures legally preventing you from doing so, our ‘Exceptional Cancellation Terms’ apply and you can choose from any of the following:
- E-voucher to rebook your trip
- Transfer to later dates
- Full refund
FAQs
What happens if my property becomes unavailable for any reason or due to local lockdown restrictions?
Our ‘Exceptional Cancellation Terms’ apply and we’ll offer any of our 3 cancellation options:
1. E-voucher to rebook your trip
2. Transfer to a later date
3. Full refund
What happens if my property is legally available but I’m unable to travel or stay due to legal restrictions? E.g. rule of 6, local lockdown etc?
Even if your property is legally available, if you’re legally not permitted to stay or travel our ‘Exceptional Cancellation Terms’ apply and we’ll offer any of our 3 cancellation options.
1. E-voucher to rebook your trip
2. Transfer to a later date
3. Full refund
What happens if my property is legally available but Government recommendations/ guidance (as opposed to legal restrictions) means I no longer wish to travel?
If your property is legally available and there are no legal restrictions to you staying or travelling, then our standard cancellation terms & conditions apply.
What happens if my property is legally available but a member of my party has Covid, is contacted by Track & Trace, or is pinged by the NHS app, or I have to quarantine on arrival to the UK?
If your property is legally available then our standard cancellation terms & conditions apply. If you cancel and we’re able to resell your dates, a refund will be made to you up to the value of the replacement booking less a £25+VAT admin fee. We strongly recommend taking out travel insurance which specifically covers this kind of cancellation.
If your property is legally available, but you are required to quarantine before your stay / during your stay, our standard cancellation terms & conditions.
My meeting / conference / wedding / party / sports event / hen party / festival / music concert or other event has been cancelled so I no longer wish to stay, what can I do
We’re sorry that this is the case and understand this must be very disappointing for your group.
If your property is legally available but you no longer have a need to stay because your event is cancelled, standard cancellation terms apply. We strongly recommend taking out travel insurance which specifically covers this kind of cancellation.
When is my balance due?
Properties sleeping 1- 7 = 30 days
Properties sleeping 8+ = 90 days
Insurance
If my property is legally available but I’d like to cancel can I claim my cancellation fees from my insurance?
If your property is legally available but you no longer wish to stay you still might be covered under your insurance.
I have travel insurance:
If you’re covered under your travel or cancellation insurance, we’re here to help and can supply you with the necessary documentation to make your claim.
I purchased Booking Protect at the time of making my booking:
Visit https://bookingprotect.com/process/refunds-process/ to check your eligibility to claim.
I don’t have travel insurance for this trip:
If you didn’t purchase travel insurance specifically for your trip, you may still be covered under:
- your annual travel insurance
- your partner’s travel insurance
- travel insurance issued to you as part of your bank account benefits
Cancellation Terms
Booking made via online channels e.g. Airbnb, Tripadvisor, Homeaway etc
Please contact your booking channel directly for details of their current cancellation policy.
Bookings made direct with Holiday Home Owners or via our websites www.brightonholidaylets.com or www.brighonhenweekend.com or www.sussexholidaylets.com
Standard Cancellation Terms
If your property is legally available but you no longer wish to travel, the following cancellation charges apply:
Properties sleeping 1 -7
Cancellation notice:
1-13 days – 0% refund
14-29 days – 50% refund
30 days+ – 100% refund LESS £50+VAT admin fee
Properties sleeping 8+
Cancellation notice:
1-59 days – 0% refund
60-89 days – 50% refund
90 days+ 100% refund LESS £90+VAT admin fee
You may be able to reclaim these cancellation charges under the terms of any travel or cancellation insurance policy you may have.
Reclaiming Cancellation Charges
I have travel insurance:
If you’re covered under your travel or cancellation insurance, we’re here to help and can supply you with the necessary documentation to make your claim.
I purchased Booking Protect at the time of making my booking:
Visit https://bookingprotect.com/process/refunds-process/ to check your eligibility to claim.
I don’t have travel insurance for this trip:
If you didn’t purchase travel insurance specifically for your trip, you may still be covered under:
- your annual travel insurance
- your partner’s travel insurance
- travel insurance issued to you as part of your bank account benefits
Exceptional Cancellation Terms
If your accommodation becomes unavailable for any reason or if you’re unable to stay because of UK government public health measures legally preventing you from doing so, you can choose from any of our 3 cancellation options:
- E-voucher to rebook your trip
- Transfer to a later dates
- Full refund
Safety
What are you doing in your properties to reduce risk?
Stay with Confidence
To help keep your stay as safe as possible we’ve put into place a number of measures to ensure our property owners and their property managers/housekeepers provide as safe a space as possible.
- Covid-19 cleaning training
- Covid 19 property risk assessment
- Linen washed at 60 degrees
- Guest hygiene products: handwash, cleaning products & dishwasher tablets
What happens if I fall ill at a property?
In the unlikely event that you fall ill during your stay, please follow this guidance.
